LEGAL REFERENCE

Your Account, Our Legal Responsibility

th22 operates under a clear legal structure designed to protect your account, your deposits and your withdrawals. We've built our terms around Pakistani payment rails — JazzCash, Easypaisa...

Account Security GuaranteesPayment ComplianceDispute Resolution
Explore lobby Read FAQ
th22 Your Account, Our Legal Responsibility

Terms That Govern Your Play

th22 is operated as a gaming platform in supported regions where local law permits real-money play. Your account terms cover deposit verification, withdrawal timelines, account closure requests and dispute handling. All transactions through JazzCash, Easypaisa, SadaPay and Raast are processed under our payment-partner agreements. We retain the right to suspend accounts if activity breaches our terms or local regulations. Funds in your

account remain yours; we hold them in segregated accounts separate from operational funds. Dispute claims must be filed within 30 days of the transaction in question.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

ACCOUNT ASSISTANCE

Help With Your Account Terms

Legal Enquiry Email Send questions about your account terms, payment policies...
Live Chat Support Open a chat session from your account dashboard...
Account Settings Portal View and manage your account terms, linked payment...
CREDIBILITY ANCHORS

Why Our Legal Terms Matter

Payment Partner Audits

JazzCash, Easypaisa, SadaPay and Raast conduct regular audits of our transaction handling. We maintain compliance records available for review upon regulatory request.

Account Segregation

Player funds are held in segregated bank accounts separate from th22 operational reserves. This protects your deposit if the platform faces any financial event.

Dispute Arbitration

Unresolved payment disputes are referred to a neutral third-party arbitrator. You receive written notification of the outcome and any remedial action within 14 days.

Withdrawal Verification

All withdrawals above a set threshold require identity verification to meet anti-money-laundering standards. This protects both your account and the payment system.

Closure & Data Handling

When you close your account, your transactional data is retained for seven years per regulatory requirement. Personal data is anonymised after that period.

Incident Response

If we detect unauthorised account access or payment irregularities, we notify you immediately and freeze the account pending your instruction and investigation.

What Stays the Same Across th22

Uniform Payment Compliance
Every deposit and withdrawal follows the same verification protocol whether you use JazzCash, Easypaisa, SadaPay or Raast.
Account Closure Rights
You can request permanent closure at any time. Remaining balance is returned within five working days to your linked payment method.
Dispute Timeframe
All payment disputes must be raised within 30 days of the transaction. Claims filed after that window cannot be reviewed.
Identity Verification
First withdrawal and high-value transactions require CNIC or passport verification. This is non-negotiable across all account types.
Transaction Limits
Daily deposit caps, withdrawal limits and account spending controls are set uniformly. You can adjust these through your account settings.
Inactive Account Policy
Accounts inactive for 12 months are automatically suspended. You can reactivate by logging in or contacting support.
Terms Update Notice
When we change account terms, you receive email notice 30 days in advance. Continued play constitutes acceptance of updated terms.
PLATFORM HALLMARKS

What Defines Our Legal Standing

Pakistan-First Design Our legal framework is built explicitly for Pakistani players using...
Transparent Fee Structure Deposit, withdrawal and transaction fees are displayed upfront before you...
Real-Time Transaction Log You can view every deposit, withdrawal and play session timestamp...
Withdrawal Speed Guarantee Approved withdrawals to JazzCash, Easypaisa, SadaPay and Raast are processed...
Account Blocking Options You can set daily spending caps, session timers and temporary...
Regulatory Compliance Archive We maintain a public compliance log showing when terms are...

Legal Questions About Your Account

Contact your payment provider first. If they find the transaction valid, escalate to th22 support within 30 days with your transaction reference. We investigate and respond within seven working days with outcome and any refund if we find error on our side.

We can suspend your account if activity breaches our terms or local law. Your balance remains yours and cannot be forfeited. If suspended, you can request balance withdrawal within 90 days. If cleared, your account reactivates and you regain full access.

Transaction records and account history are retained for seven years to meet regulatory requirements. Your CNIC, address and contact details are deleted within 30 days of closure. You can request a data export before closure via our privacy portal.

Yes. Deposit and withdrawal limits are set per account type and are shown in your account settings. You can request limit increases by contacting support with verification. Limits reset daily at midnight Pakistan time.

Your funds are held in segregated bank accounts independent of th22 operations. Even if the platform closes, your balance is returned to your linked JazzCash, Easypaisa, SadaPay or Raast account. This is protected by our payment-partner agreements.

Contact our security team immediately via the legal enquiry email or live chat. We freeze your account pending investigation, log the incident and guide you through recovery steps. All fraud reports are escalated to our payment partners within 24 hours.

Disputes are first resolved through our support and arbitration process as outlined in our terms. If unresolved after arbitration, you retain the right to pursue legal remedy in the jurisdiction where your claim originated, subject to local law.